Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Eliminai (eliminai.ai), an AI-powered customer support platform operated by Renovize LLC ("we", "our", "us"). By creating an account, connecting any integration, or using any part of the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

"You" refers to the individual or entity registering for or using the Service. "Service" refers to the Eliminai platform, including the web application, APIs, AI features, and all related services.

2. Description of Service

Eliminai is an AI-powered customer support platform that helps e-commerce merchants manage and respond to customer inquiries. The Service includes:

• AI-generated draft responses for customer messages.
• Integration with email providers (Gmail, Outlook) to receive and send support emails.
• Integration with Meta platforms (Facebook Messenger, Instagram DMs) to receive and send social messages.
• Integration with Shopify for order lookup and customer data.
• Integration with Stripe for payment dispute management.
• Ticket management, routing, and automation tools.
• Knowledge base and AI training features.

3. Account Registration and Security

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• You may not share your account with others or allow multiple individuals to use the same account unless through our team/roles features.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Permitted Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service to send spam, unsolicited messages, or bulk messaging.
• Use the Service to harass, threaten, or defraud any person.
• Attempt to reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service in violation of any applicable law, regulation, or third-party rights.
• Transmit any malicious code, viruses, or harmful data through the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Access or use another user's account without authorization.
• Use the Service to process data in a manner that violates privacy laws applicable to you or your customers.

5. Third-Party Integrations

The Service integrates with third-party platforms including Shopify, Meta (Facebook and Instagram), Google (Gmail), Microsoft (Outlook), and Stripe. By connecting these integrations:

• You authorize us to access and use data from these platforms as described in our Privacy Policy.
• You represent that you have the authority to connect these accounts and grant us the necessary permissions.
• You acknowledge that these integrations are subject to the respective platform's own terms of service and policies, including but not limited to the Meta Platform Terms, Shopify API Terms, and Stripe Services Agreement, and Google API Services User Data Policy (including Limited Use requirements).
• We are not responsible for any changes, outages, or limitations imposed by third-party platforms that may affect the Service.
• You may disconnect any integration at any time through your Settings. Upon disconnection, we will revoke and delete the stored access tokens for that integration.

6. AI-Generated Content

• The Service uses artificial intelligence to generate draft responses to customer messages. AI-generated content is provided as suggestions and may contain errors or inaccuracies.
• You are solely responsible for reviewing, editing, and approving all messages sent to your customers, whether generated by AI or composed manually.
• If you enable auto-send features, you accept full responsibility for messages sent automatically on your behalf.
• We do not guarantee the accuracy, appropriateness, or completeness of AI-generated content. You should not rely on AI responses for legal, medical, financial, or other professional advice.

7. Your Data and Content

• You retain ownership of all data and content you provide to the Service, including knowledge base articles, training data, and business information.
• You grant us a limited, non-exclusive license to use your data solely to provide and improve the Service as described in our Privacy Policy.
• You are responsible for ensuring that you have the necessary rights and permissions to provide us with any data or content, including customer data from your connected platforms.
• You are responsible for complying with all applicable data protection and privacy laws with respect to your customers' data, including obtaining any required consents.

8. Data Processing

When processing personal data on your behalf through connected integrations, we act as a data processor (as defined under GDPR) or service provider (as defined under CCPA/CPRA). You remain the data controller responsible for determining the purposes and means of processing your customers' personal data.

Our data handling practices are described in detail in our Privacy Policy, which forms part of these Terms.

9. Payment and Billing

• Certain features of the Service may require a paid subscription. Pricing and payment terms will be presented to you before any charges are incurred.
• Subscription fees are billed in advance on a recurring basis (monthly or annually) depending on your selected plan.
• All fees are non-refundable except as required by applicable law or as explicitly stated in our refund policy.
• We reserve the right to change pricing with 30 days' prior notice. Continued use after the effective date constitutes acceptance of the new pricing.

10. Service Availability

• We strive to provide reliable, uninterrupted service but do not guarantee 100% uptime.
• The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
• We are not liable for any loss or damage resulting from service interruptions, including delayed or undelivered messages.

11. Intellectual Property

• The Service, including its design, features, code, documentation, and branding, is owned by Renovize LLC and protected by intellectual property laws.
• These Terms do not grant you any right to use our trademarks, logos, or brand identity without prior written consent.
• You may not copy, modify, distribute, or create derivative works based on the Service.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENOVIZE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR APPROPRIATE; OR (D) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.

14. Indemnification

You agree to indemnify, defend, and hold harmless Renovize LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any third-party rights, including your customers' privacy rights.
• Messages sent through the Service on your behalf, whether composed manually or generated by AI.
• Any content or data you provide to or through the Service.

15. Termination

• You may terminate your account at any time by contacting us or using the account deletion option in Settings.
• We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including for violation of these Terms.
• Upon termination, your right to use the Service ceases immediately. We will handle your data in accordance with our Privacy Policy.
• Sections that by their nature should survive termination shall survive, including but not limited to Limitation of Liability, Disclaimer of Warranties, Indemnification, and Governing Law.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by sending you an email notification. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

18. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Renovize LLC regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.
• Force Majeure: We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, acts of government, internet outages, or third-party platform failures.

19. Contact Us

If you have questions about these Terms of Service, contact us at:

Renovize LLC
Email: support@eliminai.ai